Amazing performance by Hino truck on Mongolia Rally

Mongolia Rally

The Hino 500-Series truck, with part-time 4-wheel drive, entered in the recent Mongolia Rally by Hino Team Sugawara put up another amazing performance by finishing 6th overall in this cross-country race out of an original field of 76 motorcycles and 4-wheel vehicles.

This was the 20^th running of the Mongolia Rally and it attracted an entry of 53 motorcycles and 23 4-wheel vehicles, with 42 finishers still running at the end of the week-long event, made up of 29 motorcycles and 13 4-wheelers.

The Mongolia Rally took competitors over a route of 3 800km which included sections through the Gobi Desert. The timed special stages totalled 3 218km, with the longest section covered in one day being 569km.

The only vehicles to finish ahead of the Hino, crewed by Teruhito Sugawara and Hiroyuki Sugiura, were 2 Toyota FJ Cruisers, an Oscar Buggy, a Toyota Tacoma pick-up and 2 KTM 450 motorcycles.

The participation of Team Hino Sugawara in the Mongolia Rally was used as part of the team’s intensive preparation programme for the 2015 Dakar Rally. This was the fifth year that Hino has used this event in Mongolia to test new developments for its racing trucks and on each occasion it has been a top-10 finisher, with a highest placing of fifth overall in 2010 and 2013.

This year the team’s focus was on testing suspension developments in Mongolia. A new system has been developed to improve traction over loose and uneven surfaces and the team was delighted with the results.

“The rally was very tough, with a 450km special stage on the first day,” explained driver Teruhito Sugawara. “The suspension was simply out-of-this-world amazing! Concerns about the reliability and durability of the new suspensions turned out to be a non-issue.

“ We will be running a larger, 9-litre engine developing 600 horsepower, in the 2015 Dakar Rally and besides aiming to continue our run of victories in the class for trucks with engines under 10-litres capacity we are confident we can aim for a high placing overall next year too.”

Hino Team Sugawara has also released the names of 4 technicians from Hino dealerships in Japan who will be joining the 2-truck team for the 2015 Dakar Rally in South America. This is an ongoing programme to involve the dealers and to increase the skill levels of their technicians as they compete for the honour of being part of this team which is renowned for its excellent reliability record in this famous, annual cross-country event.

Also view:

Safe Driving on Gravel Roads

Amazing performance by Hino truck on Mongolia Rally

Amazing performance by Hino truck on Mongolia Rally

Mongolia Rally

The Hino 500-Series truck, with part-time 4-wheel drive, entered in the recent Mongolia Rally by Hino Team Sugawara put up another amazing performance by finishing 6th overall in this cross-country race out of an original field of 76 motorcycles and 4-wheel vehicles.

This was the 20^th running of the Mongolia Rally and it attracted an entry of 53 motorcycles and 23 4-wheel vehicles, with 42 finishers still running at the end of the week-long event, made up of 29 motorcycles and 13 4-wheelers.

The Mongolia Rally took competitors over a route of 3 800km which included sections through the Gobi Desert. The timed special stages totalled 3 218km, with the longest section covered in one day being 569km.

The only vehicles to finish ahead of the Hino, crewed by Teruhito Sugawara and Hiroyuki Sugiura, were 2 Toyota FJ Cruisers, an Oscar Buggy, a Toyota Tacoma pick-up and 2 KTM 450 motorcycles.

The participation of Team Hino Sugawara in the Mongolia Rally was used as part of the team’s intensive preparation programme for the 2015 Dakar Rally. This was the fifth year that Hino has used this event in Mongolia to test new developments for its racing trucks and on each occasion it has been a top-10 finisher, with a highest placing of fifth overall in 2010 and 2013.

This year the team’s focus was on testing suspension developments in Mongolia. A new system has been developed to improve traction over loose and uneven surfaces and the team was delighted with the results.

“The rally was very tough, with a 450km special stage on the first day,” explained driver Teruhito Sugawara. “The suspension was simply out-of-this-world amazing! Concerns about the reliability and durability of the new suspensions turned out to be a non-issue.

“ We will be running a larger, 9-litre engine developing 600 horsepower, in the 2015 Dakar Rally and besides aiming to continue our run of victories in the class for trucks with engines under 10-litres capacity we are confident we can aim for a high placing overall next year too.”

Hino Team Sugawara has also released the names of 4 technicians from Hino dealerships in Japan who will be joining the 2-truck team for the 2015 Dakar Rally in South America. This is an ongoing programme to involve the dealers and to increase the skill levels of their technicians as they compete for the honour of being part of this team which is renowned for its excellent reliability record in this famous, annual cross-country event.

Also view:

Safe Driving on Gravel Roads

Amazing performance by Hino truck on Mongolia Rally

Amazing performance by Hino truck on Mongolia Rally

Mongolia Rally

The Hino 500-Series truck, with part-time 4-wheel drive, entered in the recent Mongolia Rally by Hino Team Sugawara put up another amazing performance by finishing 6th overall in this cross-country race out of an original field of 76 motorcycles and 4-wheel vehicles.

This was the 20^th running of the Mongolia Rally and it attracted an entry of 53 motorcycles and 23 4-wheel vehicles, with 42 finishers still running at the end of the week-long event, made up of 29 motorcycles and 13 4-wheelers.

The Mongolia Rally took competitors over a route of 3 800km which included sections through the Gobi Desert. The timed special stages totalled 3 218km, with the longest section covered in one day being 569km.

The only vehicles to finish ahead of the Hino, crewed by Teruhito Sugawara and Hiroyuki Sugiura, were 2 Toyota FJ Cruisers, an Oscar Buggy, a Toyota Tacoma pick-up and 2 KTM 450 motorcycles.

The participation of Team Hino Sugawara in the Mongolia Rally was used as part of the team’s intensive preparation programme for the 2015 Dakar Rally. This was the fifth year that Hino has used this event in Mongolia to test new developments for its racing trucks and on each occasion it has been a top-10 finisher, with a highest placing of fifth overall in 2010 and 2013.

This year the team’s focus was on testing suspension developments in Mongolia. A new system has been developed to improve traction over loose and uneven surfaces and the team was delighted with the results.

“The rally was very tough, with a 450km special stage on the first day,” explained driver Teruhito Sugawara. “The suspension was simply out-of-this-world amazing! Concerns about the reliability and durability of the new suspensions turned out to be a non-issue.

“ We will be running a larger, 9-litre engine developing 600 horsepower, in the 2015 Dakar Rally and besides aiming to continue our run of victories in the class for trucks with engines under 10-litres capacity we are confident we can aim for a high placing overall next year too.”

Hino Team Sugawara has also released the names of 4 technicians from Hino dealerships in Japan who will be joining the 2-truck team for the 2015 Dakar Rally in South America. This is an ongoing programme to involve the dealers and to increase the skill levels of their technicians as they compete for the honour of being part of this team which is renowned for its excellent reliability record in this famous, annual cross-country event.

Also view:

Safe Driving on Gravel Roads

Amazing performance by Hino truck on Mongolia Rally

Amazing performance by Hino truck on Mongolia Rally

Mongolia Rally

The Hino 500-Series truck, with part-time 4-wheel drive, entered in the recent Mongolia Rally by Hino Team Sugawara put up another amazing performance by finishing 6th overall in this cross-country race out of an original field of 76 motorcycles and 4-wheel vehicles.

This was the 20^th running of the Mongolia Rally and it attracted an entry of 53 motorcycles and 23 4-wheel vehicles, with 42 finishers still running at the end of the week-long event, made up of 29 motorcycles and 13 4-wheelers.

The Mongolia Rally took competitors over a route of 3 800km which included sections through the Gobi Desert. The timed special stages totalled 3 218km, with the longest section covered in one day being 569km.

The only vehicles to finish ahead of the Hino, crewed by Teruhito Sugawara and Hiroyuki Sugiura, were 2 Toyota FJ Cruisers, an Oscar Buggy, a Toyota Tacoma pick-up and 2 KTM 450 motorcycles.

The participation of Team Hino Sugawara in the Mongolia Rally was used as part of the team’s intensive preparation programme for the 2015 Dakar Rally. This was the fifth year that Hino has used this event in Mongolia to test new developments for its racing trucks and on each occasion it has been a top-10 finisher, with a highest placing of fifth overall in 2010 and 2013.

This year the team’s focus was on testing suspension developments in Mongolia. A new system has been developed to improve traction over loose and uneven surfaces and the team was delighted with the results.

“The rally was very tough, with a 450km special stage on the first day,” explained driver Teruhito Sugawara. “The suspension was simply out-of-this-world amazing! Concerns about the reliability and durability of the new suspensions turned out to be a non-issue.

“ We will be running a larger, 9-litre engine developing 600 horsepower, in the 2015 Dakar Rally and besides aiming to continue our run of victories in the class for trucks with engines under 10-litres capacity we are confident we can aim for a high placing overall next year too.”

Hino Team Sugawara has also released the names of 4 technicians from Hino dealerships in Japan who will be joining the 2-truck team for the 2015 Dakar Rally in South America. This is an ongoing programme to involve the dealers and to increase the skill levels of their technicians as they compete for the honour of being part of this team which is renowned for its excellent reliability record in this famous, annual cross-country event.

Also view:

Safe Driving on Gravel Roads

Amazing performance by Hino truck on Mongolia Rally

Amazing performance by Hino truck on Mongolia Rally

Mongolia Rally

The Hino 500-Series truck, with part-time 4-wheel drive, entered in the recent Mongolia Rally by Hino Team Sugawara put up another amazing performance by finishing 6th overall in this cross-country race out of an original field of 76 motorcycles and 4-wheel vehicles.

This was the 20^th running of the Mongolia Rally and it attracted an entry of 53 motorcycles and 23 4-wheel vehicles, with 42 finishers still running at the end of the week-long event, made up of 29 motorcycles and 13 4-wheelers.

The Mongolia Rally took competitors over a route of 3 800km which included sections through the Gobi Desert. The timed special stages totalled 3 218km, with the longest section covered in one day being 569km.

The only vehicles to finish ahead of the Hino, crewed by Teruhito Sugawara and Hiroyuki Sugiura, were 2 Toyota FJ Cruisers, an Oscar Buggy, a Toyota Tacoma pick-up and 2 KTM 450 motorcycles.

The participation of Team Hino Sugawara in the Mongolia Rally was used as part of the team’s intensive preparation programme for the 2015 Dakar Rally. This was the fifth year that Hino has used this event in Mongolia to test new developments for its racing trucks and on each occasion it has been a top-10 finisher, with a highest placing of fifth overall in 2010 and 2013.

This year the team’s focus was on testing suspension developments in Mongolia. A new system has been developed to improve traction over loose and uneven surfaces and the team was delighted with the results.

“The rally was very tough, with a 450km special stage on the first day,” explained driver Teruhito Sugawara. “The suspension was simply out-of-this-world amazing! Concerns about the reliability and durability of the new suspensions turned out to be a non-issue.

“ We will be running a larger, 9-litre engine developing 600 horsepower, in the 2015 Dakar Rally and besides aiming to continue our run of victories in the class for trucks with engines under 10-litres capacity we are confident we can aim for a high placing overall next year too.”

Hino Team Sugawara has also released the names of 4 technicians from Hino dealerships in Japan who will be joining the 2-truck team for the 2015 Dakar Rally in South America. This is an ongoing programme to involve the dealers and to increase the skill levels of their technicians as they compete for the honour of being part of this team which is renowned for its excellent reliability record in this famous, annual cross-country event.

Also view:

Safe Driving on Gravel Roads

Amazing performance by Hino truck on Mongolia Rally

Amazing performance by Hino truck on Mongolia Rally

Mongolia Rally

The Hino 500-Series truck, with part-time 4-wheel drive, entered in the recent Mongolia Rally by Hino Team Sugawara put up another amazing performance by finishing 6th overall in this cross-country race out of an original field of 76 motorcycles and 4-wheel vehicles.

This was the 20^th running of the Mongolia Rally and it attracted an entry of 53 motorcycles and 23 4-wheel vehicles, with 42 finishers still running at the end of the week-long event, made up of 29 motorcycles and 13 4-wheelers.

The Mongolia Rally took competitors over a route of 3 800km which included sections through the Gobi Desert. The timed special stages totalled 3 218km, with the longest section covered in one day being 569km.

The only vehicles to finish ahead of the Hino, crewed by Teruhito Sugawara and Hiroyuki Sugiura, were 2 Toyota FJ Cruisers, an Oscar Buggy, a Toyota Tacoma pick-up and 2 KTM 450 motorcycles.

The participation of Team Hino Sugawara in the Mongolia Rally was used as part of the team’s intensive preparation programme for the 2015 Dakar Rally. This was the fifth year that Hino has used this event in Mongolia to test new developments for its racing trucks and on each occasion it has been a top-10 finisher, with a highest placing of fifth overall in 2010 and 2013.

This year the team’s focus was on testing suspension developments in Mongolia. A new system has been developed to improve traction over loose and uneven surfaces and the team was delighted with the results.

“The rally was very tough, with a 450km special stage on the first day,” explained driver Teruhito Sugawara. “The suspension was simply out-of-this-world amazing! Concerns about the reliability and durability of the new suspensions turned out to be a non-issue.

“ We will be running a larger, 9-litre engine developing 600 horsepower, in the 2015 Dakar Rally and besides aiming to continue our run of victories in the class for trucks with engines under 10-litres capacity we are confident we can aim for a high placing overall next year too.”

Hino Team Sugawara has also released the names of 4 technicians from Hino dealerships in Japan who will be joining the 2-truck team for the 2015 Dakar Rally in South America. This is an ongoing programme to involve the dealers and to increase the skill levels of their technicians as they compete for the honour of being part of this team which is renowned for its excellent reliability record in this famous, annual cross-country event.

Also view:

Safe Driving on Gravel Roads

Amazing performance by Hino truck on Mongolia Rally

Amazing performance by Hino truck on Mongolia Rally

Mongolia Rally

The Hino 500-Series truck, with part-time 4-wheel drive, entered in the recent Mongolia Rally by Hino Team Sugawara put up another amazing performance by finishing 6th overall in this cross-country race out of an original field of 76 motorcycles and 4-wheel vehicles.

This was the 20^th running of the Mongolia Rally and it attracted an entry of 53 motorcycles and 23 4-wheel vehicles, with 42 finishers still running at the end of the week-long event, made up of 29 motorcycles and 13 4-wheelers.

The Mongolia Rally took competitors over a route of 3 800km which included sections through the Gobi Desert. The timed special stages totalled 3 218km, with the longest section covered in one day being 569km.

The only vehicles to finish ahead of the Hino, crewed by Teruhito Sugawara and Hiroyuki Sugiura, were 2 Toyota FJ Cruisers, an Oscar Buggy, a Toyota Tacoma pick-up and 2 KTM 450 motorcycles.

The participation of Team Hino Sugawara in the Mongolia Rally was used as part of the team’s intensive preparation programme for the 2015 Dakar Rally. This was the fifth year that Hino has used this event in Mongolia to test new developments for its racing trucks and on each occasion it has been a top-10 finisher, with a highest placing of fifth overall in 2010 and 2013.

This year the team’s focus was on testing suspension developments in Mongolia. A new system has been developed to improve traction over loose and uneven surfaces and the team was delighted with the results.

“The rally was very tough, with a 450km special stage on the first day,” explained driver Teruhito Sugawara. “The suspension was simply out-of-this-world amazing! Concerns about the reliability and durability of the new suspensions turned out to be a non-issue.

“ We will be running a larger, 9-litre engine developing 600 horsepower, in the 2015 Dakar Rally and besides aiming to continue our run of victories in the class for trucks with engines under 10-litres capacity we are confident we can aim for a high placing overall next year too.”

Hino Team Sugawara has also released the names of 4 technicians from Hino dealerships in Japan who will be joining the 2-truck team for the 2015 Dakar Rally in South America. This is an ongoing programme to involve the dealers and to increase the skill levels of their technicians as they compete for the honour of being part of this team which is renowned for its excellent reliability record in this famous, annual cross-country event.

Also view:

Safe Driving on Gravel Roads

Amazing performance by Hino truck on Mongolia Rally

Amazing performance by Hino truck on Mongolia Rally

Mongolia Rally

The Hino 500-Series truck, with part-time 4-wheel drive, entered in the recent Mongolia Rally by Hino Team Sugawara put up another amazing performance by finishing 6th overall in this cross-country race out of an original field of 76 motorcycles and 4-wheel vehicles.

This was the 20^th running of the Mongolia Rally and it attracted an entry of 53 motorcycles and 23 4-wheel vehicles, with 42 finishers still running at the end of the week-long event, made up of 29 motorcycles and 13 4-wheelers.

The Mongolia Rally took competitors over a route of 3 800km which included sections through the Gobi Desert. The timed special stages totalled 3 218km, with the longest section covered in one day being 569km.

The only vehicles to finish ahead of the Hino, crewed by Teruhito Sugawara and Hiroyuki Sugiura, were 2 Toyota FJ Cruisers, an Oscar Buggy, a Toyota Tacoma pick-up and 2 KTM 450 motorcycles.

The participation of Team Hino Sugawara in the Mongolia Rally was used as part of the team’s intensive preparation programme for the 2015 Dakar Rally. This was the fifth year that Hino has used this event in Mongolia to test new developments for its racing trucks and on each occasion it has been a top-10 finisher, with a highest placing of fifth overall in 2010 and 2013.

This year the team’s focus was on testing suspension developments in Mongolia. A new system has been developed to improve traction over loose and uneven surfaces and the team was delighted with the results.

“The rally was very tough, with a 450km special stage on the first day,” explained driver Teruhito Sugawara. “The suspension was simply out-of-this-world amazing! Concerns about the reliability and durability of the new suspensions turned out to be a non-issue.

“ We will be running a larger, 9-litre engine developing 600 horsepower, in the 2015 Dakar Rally and besides aiming to continue our run of victories in the class for trucks with engines under 10-litres capacity we are confident we can aim for a high placing overall next year too.”

Hino Team Sugawara has also released the names of 4 technicians from Hino dealerships in Japan who will be joining the 2-truck team for the 2015 Dakar Rally in South America. This is an ongoing programme to involve the dealers and to increase the skill levels of their technicians as they compete for the honour of being part of this team which is renowned for its excellent reliability record in this famous, annual cross-country event.

Also view:

Safe Driving on Gravel Roads

Amazing performance by Hino truck on Mongolia Rally

Amazing performance by Hino truck on Mongolia Rally

Mongolia Rally

The Hino 500-Series truck, with part-time 4-wheel drive, entered in the recent Mongolia Rally by Hino Team Sugawara put up another amazing performance by finishing 6th overall in this cross-country race out of an original field of 76 motorcycles and 4-wheel vehicles.

This was the 20^th running of the Mongolia Rally and it attracted an entry of 53 motorcycles and 23 4-wheel vehicles, with 42 finishers still running at the end of the week-long event, made up of 29 motorcycles and 13 4-wheelers.

The Mongolia Rally took competitors over a route of 3 800km which included sections through the Gobi Desert. The timed special stages totalled 3 218km, with the longest section covered in one day being 569km.

The only vehicles to finish ahead of the Hino, crewed by Teruhito Sugawara and Hiroyuki Sugiura, were 2 Toyota FJ Cruisers, an Oscar Buggy, a Toyota Tacoma pick-up and 2 KTM 450 motorcycles.

The participation of Team Hino Sugawara in the Mongolia Rally was used as part of the team’s intensive preparation programme for the 2015 Dakar Rally. This was the fifth year that Hino has used this event in Mongolia to test new developments for its racing trucks and on each occasion it has been a top-10 finisher, with a highest placing of fifth overall in 2010 and 2013.

This year the team’s focus was on testing suspension developments in Mongolia. A new system has been developed to improve traction over loose and uneven surfaces and the team was delighted with the results.

“The rally was very tough, with a 450km special stage on the first day,” explained driver Teruhito Sugawara. “The suspension was simply out-of-this-world amazing! Concerns about the reliability and durability of the new suspensions turned out to be a non-issue.

“ We will be running a larger, 9-litre engine developing 600 horsepower, in the 2015 Dakar Rally and besides aiming to continue our run of victories in the class for trucks with engines under 10-litres capacity we are confident we can aim for a high placing overall next year too.”

Hino Team Sugawara has also released the names of 4 technicians from Hino dealerships in Japan who will be joining the 2-truck team for the 2015 Dakar Rally in South America. This is an ongoing programme to involve the dealers and to increase the skill levels of their technicians as they compete for the honour of being part of this team which is renowned for its excellent reliability record in this famous, annual cross-country event.

Also view:

Safe Driving on Gravel Roads

Amazing performance by Hino truck on Mongolia Rally

Toyota, Lexus and Hino dealers reveal satisfaction

Toyota received a gold award and placed second overall at the National Automobile Dealers’; Association (NADA) Dealer Satisfaction Index Awards at a prestigious ceremony held on 14 August 2014. Both Lexus and Hino South Africa received silver awards with Hino placing second overall in the Commercial category.

“At Toyota, we work very hard to build and maintain a good relationship with our dealers. We listen, assess and act where appropriate and the results of the Dealer Satisfaction Index reflect this. Our focus on the dealer reaches a little further than sales assistance. We believe that if our dealers are well supported in terms of systems and processes as well as training, they will in turn be brand ambassadors to our business and their business will grow,” says Calvyn Hamman, Senior Vice President Sales and Marketing at Toyota South Africa Motors.

Toyota has seen a significant improvement from fifth place in 2013 to achieving one of only 3 gold awards. Toyota also improved by 3.6% since 2013. This is indicative of the concerted effort made by the organisation to ensure that the dealers are satisfied with the service and ultimately creating customer smiles.

NADA in South Africa measures dealers’; satisfaction with automotive brands. NADA has conducted this survey for a number of years. In 2014, 39 independently researched brands formed part of the survey which received the highest responses to date.

“This is the first time since 2008 that 3 brands have achieved gold status (Mercedes Benz, Toyota and Volkswagen) and it is also the highest score Toyota has achieved since the inception of this survey,” adds Hamman.

Toyota leads 4 categories including Dealer Satisfaction, Communication and Relationship, Customer Focus and Used Cars.

The survey to the dealers is segmented into thirteen focus areas including Dealer Satisfaction; Vehicle Range; Dealer Support and Media Support amongst others. The top performing focus area was Goodwill, Policy Claims & Warranty followed by Franchise Compliance Audits.

“Toyota South Africa Motors will continue to build great relationships with the dealers and support them in their businesses. This will in turn create great customer relations. We will not be complacent, we will strive to achieve better results next year and aim for first place,” concludes Hamman.

Also view:

Vehicle Finance, Car Insurance and Road Safety

Buying and Selling a Vehicle – Informed decisions and the Vehicle Retailer

;

Toyota, Lexus and Hino dealers reveal satisfaction

Toyota, Lexus and Hino dealers reveal satisfaction

Toyota received a gold award and placed second overall at the National Automobile Dealers’; Association (NADA) Dealer Satisfaction Index Awards at a prestigious ceremony held on 14 August 2014. Both Lexus and Hino South Africa received silver awards with Hino placing second overall in the Commercial category.

“At Toyota, we work very hard to build and maintain a good relationship with our dealers. We listen, assess and act where appropriate and the results of the Dealer Satisfaction Index reflect this. Our focus on the dealer reaches a little further than sales assistance. We believe that if our dealers are well supported in terms of systems and processes as well as training, they will in turn be brand ambassadors to our business and their business will grow,” says Calvyn Hamman, Senior Vice President Sales and Marketing at Toyota South Africa Motors.

Toyota has seen a significant improvement from fifth place in 2013 to achieving one of only 3 gold awards. Toyota also improved by 3.6% since 2013. This is indicative of the concerted effort made by the organisation to ensure that the dealers are satisfied with the service and ultimately creating customer smiles.

NADA in South Africa measures dealers’; satisfaction with automotive brands. NADA has conducted this survey for a number of years. In 2014, 39 independently researched brands formed part of the survey which received the highest responses to date.

“This is the first time since 2008 that 3 brands have achieved gold status (Mercedes Benz, Toyota and Volkswagen) and it is also the highest score Toyota has achieved since the inception of this survey,” adds Hamman.

Toyota leads 4 categories including Dealer Satisfaction, Communication and Relationship, Customer Focus and Used Cars.

The survey to the dealers is segmented into thirteen focus areas including Dealer Satisfaction; Vehicle Range; Dealer Support and Media Support amongst others. The top performing focus area was Goodwill, Policy Claims & Warranty followed by Franchise Compliance Audits.

“Toyota South Africa Motors will continue to build great relationships with the dealers and support them in their businesses. This will in turn create great customer relations. We will not be complacent, we will strive to achieve better results next year and aim for first place,” concludes Hamman.

Also view:

Vehicle Finance, Car Insurance and Road Safety

Buying and Selling a Vehicle – Informed decisions and the Vehicle Retailer

;

Toyota, Lexus and Hino dealers reveal satisfaction

Toyota, Lexus and Hino dealers reveal satisfaction

Toyota received a gold award and placed second overall at the National Automobile Dealers’; Association (NADA) Dealer Satisfaction Index Awards at a prestigious ceremony held on 14 August 2014. Both Lexus and Hino South Africa received silver awards with Hino placing second overall in the Commercial category.

“At Toyota, we work very hard to build and maintain a good relationship with our dealers. We listen, assess and act where appropriate and the results of the Dealer Satisfaction Index reflect this. Our focus on the dealer reaches a little further than sales assistance. We believe that if our dealers are well supported in terms of systems and processes as well as training, they will in turn be brand ambassadors to our business and their business will grow,” says Calvyn Hamman, Senior Vice President Sales and Marketing at Toyota South Africa Motors.

Toyota has seen a significant improvement from fifth place in 2013 to achieving one of only 3 gold awards. Toyota also improved by 3.6% since 2013. This is indicative of the concerted effort made by the organisation to ensure that the dealers are satisfied with the service and ultimately creating customer smiles.

NADA in South Africa measures dealers’; satisfaction with automotive brands. NADA has conducted this survey for a number of years. In 2014, 39 independently researched brands formed part of the survey which received the highest responses to date.

“This is the first time since 2008 that 3 brands have achieved gold status (Mercedes Benz, Toyota and Volkswagen) and it is also the highest score Toyota has achieved since the inception of this survey,” adds Hamman.

Toyota leads 4 categories including Dealer Satisfaction, Communication and Relationship, Customer Focus and Used Cars.

The survey to the dealers is segmented into thirteen focus areas including Dealer Satisfaction; Vehicle Range; Dealer Support and Media Support amongst others. The top performing focus area was Goodwill, Policy Claims & Warranty followed by Franchise Compliance Audits.

“Toyota South Africa Motors will continue to build great relationships with the dealers and support them in their businesses. This will in turn create great customer relations. We will not be complacent, we will strive to achieve better results next year and aim for first place,” concludes Hamman.

Also view:

Vehicle Finance, Car Insurance and Road Safety

Buying and Selling a Vehicle – Informed decisions and the Vehicle Retailer

;

Toyota, Lexus and Hino dealers reveal satisfaction