BANKWEST: Committed to making banking simpler

Each year CANSTAR analysis a multitude of transaction accounts on the market place, to decide which organisations offer outstanding worth for Australians. This year CANSTAR is pleased to congratulate Bankwest on taking out the Every day Banking Bank of the Year award for 2014.

CANSTAR caught up with Bankwest Basic Manager, Goods & Pricing, Jason Chan, for some tips on what we need to look for in a transaction account.

Q: When it comes to different types of banking merchandise, a transaction account is one that men and women can’t steer clear of having. What must Australians appear for in a transaction account? 

A: Australians ought to make sure they are deciding on a transaction account that suits their needs.

At Bankwest, we frequently survey our consumers to identify the best attributes they want from a transaction account. This is to guarantee we can meet their wants and make banking easier for them.

Low or no month-to-month fees is an important attribute with most transaction accounts in the market place requiring a standard deposit to ensure these fees are waived, which can be accomplished by creating positive your salary is paid into your account. As a outcome, about 85% of Bankwest’s daily accounts customers have their account fee waived every single month.

Bankwest’s Shop and ATM ne2rks, as effectively as 24/7 mobile and web banking possibilities, aid make sure hassle-free access for buyers. Importantly for mobile and internet banking, you need to have to contemplate access to functions like pay anyone, spend bills and transfer funds overseas. It’s not just about seeking at your personal account balance and transferring money amongst your own accounts.

Bankwest has taken these aspects into account when designing our award-winning suite of transaction merchandise.

Consumers obtain terrific advantages as normal across our Hero, Zero, Retirement Advantage, Rewards and Qantas transaction accounts like free of charge access to Australia’s largest bank ATM ne2rk with over 4,000 Bankwest and CBA locations to choose from, no monthly charge when they deposit $ 2,000 per month, cost-free more than the counter and cheque transactions, and 24/7 access to our phone and web banking.

For these wanting a bonus from their everyday spending, they can choose either a Rewards Transaction Account or the most current addition to our suite of products, the Bankwest Qantas Transaction Account Australia’s only every day transaction account that earns Qantas Points.

Q: Your Hero Transaction account actually impressed the CANSTAR researchers. Has it proven to be a well-known account with your customers?  

A: Bankwest’s Hero Transaction Account is an additional crucial offering in our suite of goods that gives consumers with extra advantages from their everyday account. Given that its launch in 2007, Hero has been a constant performer for these customers wanting to ensure they earn interest on funds sitting in their account.

The account appeals to consumers who want the advantage of earning interest without having obtaining to shuffle funds amongst savings and transaction products, while getting the essential positive aspects they want from a transaction account.  Hero nonetheless gives free of charge and limitless access to Australia’s largest bank ATM ne2rk and no monthly fees if you deposit $ 2,000 per month.

Q: Your Pleased Banking campaign is about making banking easier – can you explain what that means?

A: At Bankwest, we’re committed to generating banking easier for our consumers it’s all element of Pleased Banking.

Regardless of whether our clients are employing every day banking services, generating an enquiry, investing their income, applying for a loan or running a organization, we’re functioning hard to make certain the procedure is as positive and straightforward as possible.

Some of the ways we’re currently generating banking simpler which are highlighted in our campaign include our easy to use mobile app which has received an average rating of 4.5 stars from our customers.

We also have Australia’s biggest bank ATM ne2rk which includes all Bankwest and CBA ATMs, and 7-Eleven ATMs on the east coast.

Recently winning the Company Bank of the Year Award from Intelligent Investor magazine’s Blue Ribbon Awards for the second year running and the Income Minder of the Year Award from Income magazine – the sixth time we’ve won it in the previous 6 years – are testament to our focus on generating banking easier for our consumers.

Readers can download the Everyday Banking Award report here.  

BANKWEST: Committed to making banking simpler